Terms & Conditions

General

The following booking conditions and information form the basis of your contract with Goodlife Florida Villas Ltd and all bookings are made subject to acceptance of these terms and conditions All prices are in Pounds Sterling.

The Contract

Bookings between Goodlife Florida Villas Ltd, (Hereinafter called the Company) and the person making the bookings (hereinafter called the Client) are valid after

• (a) the booking form has been completed, signed and has been received by the Company or the client has agreed to the conditions via the website or verbally;
• (b) the booking has been confirmed to the Client by the Company in writing.

The Agreement

By accepting these conditions the client agrees that he/she is authorized to agree to them on behalf of all other persons named on the booking form, including those substituted or added by subsequent agreed amendment of the booking.

Prices

All prices are to the best of our ability correct at the time of our quotation. Final prices will be confirmed on the invoice and will be honoured unless for any reason the Company cannot accept the booking at the price quoted. It is the responsibility of the travel agent and/or the client to check the accuracy of the information booked in confirmation invoices received. Any errors must be reported to us within seven days from the date printed on the confirmation invoice or before the client departure date, whichever is earlier.

Cancellations & Amendments and alterations made by the Client

The Company will always endeavor to meet requests for changes to existing bookings. If changes are made between receipt of a booking invoice and the start of the cancellation period an administration charge of up to £25 per person may be levied. Where it is possible to meet the requested changes the new holiday price will be recalculated in accordance with the new holiday arrangements. If amendments are required within 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person.

Amendments, Alterations and Cancellations made by the Company

It may be necessary to make changes to your holiday home arrangements which we reserve the right to do so at any time. Villa owners can occasionally change management companies or decide to sell the villa, which may cause your villa to be unavailable. This is unavoidable and a rare occurrence, however if this does happen we will offer an alternative option, however in extreme cases we may need to cancel the booking. If a change occurs we will inform you as soon as possible. A major change is one that involves a change of resort area, or a lower class of accommodation.

In such instances you can

• (a) accept the new arrangements
• (b) purchase another available Goodlife Travel service or
• (c) cancel your service free of charge with no further claims for compensation.

Once the change is confirmed and accepted no further claims for compensation or additional expenses will be accepted. No compensation will be paid or liability accepted if a change is made due to force majeur; risk/threat of war, industrial disputes, riots, civil strife, terrorist activity, natural/nuclear disasters, fire or adverse weather conditions closure of ports or airports , aircraft grounding and delays or similar events beyond our control. Goodlife Florida Villas Ltd reserves the right due to operational reasons to substitute villas of equal or superior quality when necessary.

Villa Descriptions And Images

Please be aware that the images and descriptions we use are up to date as possible but may not represent a properties exact specification at the time of arrival as the homeowner may change a room(s) style or other aspects of the property prior to arrival without notification.

Construction Work

Florida is a rapidly expanding State and therefore construction may occur in or around the community in which your Villa is located. Goodlife Florida Villas have no control over this and accepts no liability for any inconvenience or disturbance that may be caused by such construction.

Internet/WiFi

Goodlife Florida Villas cannot guarantee service to be always active and compatible with every device as this is a third party service through the local cable provider. It is encouraged to also bring personal service providers such as mobile hotspots/WiFi devices in the event that the WiFi in the home is not accessible. No compensation is available for lack of wireless internet service.

Resort Fees

It is now common place for hotels and townhouse communities to charge resort fees which can only be paid locally and not at the point of booking. We will do our best to inform you of any resort fee your clients may have to pay, but Goodlife Florida Villas accept no responsibility for the payment of resort fees.

Payment Terms - Deposits

A non-refundable booking deposit of 10% of the property rental cost is required at the time of booking as cancellation charges will still be applicable.

Balance payments (Direct Clients)

The balance is payable by the Client not less than 10 weeks prior to the rental period when payment in full must be made. If the Client does not pay the balance due at the prescribed time the Company reserves the right to cancel the booking, this action will be taken between 6 and 8 weeks prior to departure. In this event the deposit will be forfeited and it may not be possible to reinstate the reservation.

Balance Payments (Consortia Travel Agents)

The balance will be payable 45 days prior to the rental period unless another time frame has been agreed with Goodlife Florida Villas Ltd and the travel agents consortium. If a balance is not paid Goodlife Florida Villas reserve the right to cancel the booking.

Non-Consortia Travel Agent Accounts

All statements sent by Goodlife Florida Villas are to be paid on or prior to the date specified on the statement sent. Any travel agency with outstanding payments 31 days or more past due may have future customer travel vouchers withheld until the outstanding payments are made.

Cancellations Any cancellation must be notified in writing directly to the Company. If the Company receives the notification of the cancellation more than 12 weeks before the rental period, only the deposit will be forfeited. If less than 12 weeks, then the following cancellation charges will apply: Up to 60 days before departure - loss of deposit; between 31 and 59 days before rental period - 50% of the total cost between; 30 days and date of service provision - total cost of rental is forfeited.

Rental

The rental period normally commences at 4pm local time on the day of arrival and the property must normally be vacated by 10am on the day of departure. Any individual variations on these normal times will be advised to the Client. Any extensions on these times will incur additional charges.

Principal - we will act as Principal on all booking contracts

Age Limitations

Persons/children under the age of 18 years (on the accommodation arrival date) will not be accepted unless accompanied by parents or an adult over the age of 18.

Poolside

All persons use the pool and surrounding area entirely at their own risk. Children must be supervised by parents or other responsible adults at all times when using the pool.

Villa Care

The client is responsible for the property and will be expected to take reasonable care of it. At the end of the rental period all kitchenware must be clean and the property must be left in a reasonable condition. Please note all homes have a non-smoking policy. A fully refundable Security/ breakage deposit of $300 or a non-refundable insurance premium of $35 per week/part week may be charged on arrival and is used to cover breakages, damages or any extra cleaning required. This does not include any additional costs relating to cots, high chairs, rollaway beds, additional TV’s and DVD players, pool heating, BBQ’s or any other product/service rented locally through the management company. Telephone/Internet call charges are not covered through the security deposit scheme.

Problems or Complaints

Any complaints in resort should be brought to the immediate attention of the management company (the contact number can be found in the home and in the villa documents) who will make every effort to resolve the problem. It is considered reasonable to allow the management company 48 hours to rectify most problems with the property. If the management company is unobtainable or unable to rectify the problem within a reasonable time the client must contact Goodlife Florida Villas. Failure to inform the management company or Goodlife Florida Villas within the given time frames MAY affect compensation. All complaints should be received within 28 days of the customers departure date from resort. Failure to do so may invalidate any complaint made thereafter.

Insurance

The Client is responsible for ensuring sufficient travel insurance is secured at the time of booking. The Company will accept no liability for Clients traveling without suitable travel insurance.

Weather

The southern United States, particularly around Florida and the Gulf of Mexico, are prone to adverse weather conditions at certain times of the year (most usually June to November). In the event of any disruption to your holiday plans as a result of such weather conditions, prevailing or anticipated, Goodlife Florida Villas Ltd will act according to the instructions from our local representatives and /or appropriate authorities. We must stress that such events are entirely beyond our control and we are unable to accept liability or consider compensation claims as a result of these.